Frequently Asked Questions

GENERAL

• How can I track and evaluate inventory purchases?
• How can I recover an ISBN from a book with numbers appearing only on the spine?
• How do alphanumeric skus work?

SALES VENUES

• Why Do I Have to Use Skus?
• What venues does BookSku currently support?
• Why do I keep getting “NOTIFICATION OF FULLFILLMENT REPORT” emails?
• How often does BookSku upload new listings and changes?
• How often does BookSku download new orders?
• How often does BookSku submit deletes (for items sold on other venues)?
• What does BookSku do to avoid double sales across multiple sales venues?
• Why do I sell the same book more than once on Amazon.com?
• I’m trying to import from Amazon to BookSku. Why did Amazon not return any reports?

DATA ENTRY

• How do I determine the item’s condition?
• Why do I need to weigh the item?
• When will the quantity change?
• Why are details needed?
• What is the difference between an ISBN and ASIN?
• When should I add comments?
• How do I modify a sku block that is already in use?

SEARCH / EDIT

• How do I search for an item?
• How do I update an ISBN if I made a mistake?
• How do I edit an item’s information?
• Why do I need the buyer information?
• How do I use the refund link?
• Why do I need to post my refund onto Amazon.com?

ORDER PROCESSING

• What if a sales venue is down and/or I’m not receiving orders?

MANAGEMENT

• When should I add a source?
• When should I use view/modify/delete sources function?
• Why do I need to add an acquisition?
• Why do I need to know the cost and estimated number of items purchased?
• Why do you want my password?

CONFIGURATION

• How do I set how low I want my prices to be?
• Why do I want to ignore low-ballers?
• What is the difference between the two dazzle start options?